Frequently Asked Questions
Everything you need to know about the engineering, distribution and technical support of our carbon fibre mobility solutions.
contactaWho is behind Reizberg?
Reizberg is a European brand specialising in mobility solutions made from carbon fibre. We develop products that combine lightness, functionality and contemporary design to enhance everyday mobility.
Where is Reizberg based?
Reizberg operates from Europe and works with specialised distributors to provide commercial, technical and after-sales support.
Do Reizberg products have CE certification?
Yes, all products hold CE certification and comply with the requirements of the European Medical Device Regulation (MDR).
Why does Reizberg use carbon fibre?
Carbon fibre enables us to develop lightweight, strong and visually distinctive products, creating solutions that are easier to handle and transport.
Can I buy a Reizberg product directly?
Our products are distributed through orthopaedic retailers, distributors and specialised points of sale. We can help you locate a distributor near you.
What advantages does a carbon wheelchair offer compared to an aluminium one?
The main difference lies in the weight and ease of handling in everyday use. Many aluminium wheelchairs, particularly electric ones, are difficult to load into a vehicle without a ramp or additional help.
A carbon-fibre wheelchair opens up new possibilities: it makes transport easier for an outing, a rehabilitation session, a trip or any everyday journey. A lower weight means it can be lifted, stored and transported with far less effort, offering greater autonomy and independence. Furthermore, carbon fibre naturally absorbs vibrations, providing a more comfortable ride and a pleasant sense of stability during everyday use.
How much do Reizberg products weigh?
The RX1 weighs approximately 5.5 kg, while the electric models vary depending on configuration and battery. Please refer to the technical data sheets for exact specifications.
What is the load capacity of the models?
It varies between 100 kg, 120 kg and 136 kg depending on the model. Please refer to the specific technical data sheets.
How does the folding system work?
The folding system has been designed to be simple and intuitive. All models fold in just a few steps. The exact procedure is explained in each user manual.
What accessories are available?
Mirror, mobile phone holder and Bluetooth remote control. All products include a protective bag.
Is the battery removable?
Yes, the electric models feature removable batteries for easy charging, transport and storage.
Can I fly with a Reizberg product?
Reizberg electric models are equipped with removable batteries. A general guide is available, but each airline applies its own regulations. We recommend contacting your airline before travelling.
Where can I download the user manual?
All manuals and available documentation can be downloaded from the downloads section of our website.
What warranty do Reizberg products come with?
Reizberg offers a 5-year warranty on the carbon frame. This extended warranty is made possible by the extensive experience and expertise we have built up over the years in the development and manufacture of carbon fibre structures, reflecting our confidence in the quality and durability of our products.
The statutory warranty applies to all other components. Specific details can be found in the product documentation or obtained from your authorised dealer.
What happens if I need a repair?
Your distributor or specialised retailer is the first point of contact. They will assess the issue and coordinate with the Reizberg support team if necessary.
Are spare parts available?
Yes, all essential spare parts are available at short notice, managed from a logistics centre in Europe.
How does the after-sales service work?
Reizberg works with its distributor network to provide technical support, incident management and spare parts supply.
Where can I find a Reizberg distributor?
Contact us through our website to locate the nearest distributor or point of sale.
How can I become a Reizberg distributor?
Get in touch via the distributor form. Our team will assess a potential collaboration.
What commercial support does Reizberg offer?
We provide technical documentation, product images, marketing materials, commercial support and training to help with presentation and sales.
Do you offer product training?
Yes, we offer training on product features, operation, folding, charging and key aspects for sales and after-sales service.
Is there a minimum order to get started?
No minimum initial purchase is required. Conditions are discussed individually with each distributor.
How does the onboarding process work?
It begins with a presentation of the range and conditions. We then provide documentation and support to get you started.
What support does the distributor receive in case of incidents?
Our team works closely with you to assess incidents, coordinate solutions and provide technical support and spare parts.
Mobility that sells itself.
When a customer tries a Reizberg for the first time, the difference is immediate. It’s lighter to handle, folds up in seconds and has a discreet design. All you have to do is bring it over, the product does the rest.